'Which is better? Customer acquisition or customer retention?'

'Which is better? Customer acquisition or customer retention?'
Our problem was that the consultant did not show how this would happen except to cite the finding of TQM [Total Quality Management] showing that “it costs five times more to get a new customer than to keep an existing one.” May we have your Marketing …
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Contact Center Expert to Discuss Quality and Customer Experience Management
Brian Flagg, from Cincom Systems' Customer Experience Management Division, Cincom® Synchrony™, will be speaking at the Contact Center Association Fall Conference in Miami, FL on October 9-2. His session, titled "Total Quality Management," will help …
Read more on Marketwire (press release)

Tata Steel achieves best ever steel output in Q2
… the best integrated steel plant in the country for 2008-09 and the Certificate of Excellence for 2009-10, also won the Deming Grand Prize (DGP) which is the highest honor in Quality, awarded to a company for excellence in Total Quality Management …
Read more on Economic Times