Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition)

This practical, student-focused text shows tips on how to focal point all of a company’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually making improvements to both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and lots of topics that competitive books fail to remember (e.g., peak performance, partnering, manufacturing networks, culture, and a very powerful “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. All the way through, vital thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics starting from supervision to certification, QFD and SPC to benchmarking and JIT.