Total Quality Management

Many organizations have found it difficult to transfer the Voice of the Customer methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton…

Most books cover the subject from a statistical or theoretical point of view. Ideal for working engineers, this book uses real-world examples and boils statistical theory and analysis down to its simplest form. * Features new and…

Gido/Clements's best-selling SUCCESSFUL PROJECT MANAGEMENT, 6E presents everything you need to know to work successfully in today's exciting project management environment, from the organization and management of effective project teams…

The bestselling project management text for students and professionals—now updated and expanded This Eleventh Edition of the bestselling "bible" of project management maintains the streamlined approach of the prior editions and moves…

More and more engineers increasingly find themselves in a diverse set of industries covering a wide range of functions. No one engineer can be a specialist in every discipline. The Kutz Mechanical Engineer’s Handbook: 4th Edition offers…

A detailed understanding of program management is updated to includes key points on elements that make up program management, highlights on processes, and a definition on how and what program management looks like within an…

Used Book in Good Condition Total Quality in Marketing integrates the two areas of marketing and quality management and demonstrates how they are mutually compatible and complementary. Its primary focus is to assist managers in applying…

Used Book in Good Condition The strategic emphasis in Relationship Marketing is as much on keeping customers as it is on getting them in the first place. The aim is to provide unique value in chosen markets, sustainable over time, which…

Used Book in Good Condition Portfolio management is an integral part of an organization's overall strategic plan. While project and program management focus on Odoing the work right, O the purpose of portfolio management is Odoing the…

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is…