Six Sigma Products

Leveraging Marketing Metrics: Leading CMOs on Driving Accountability, Supporting Business Objectives, and Interpreting Results (Inside the Minds) Leveraging Marketing Metrics provides an authoritative, insider's perspective on identifying…

The 21st Century Federal Manager: A Study of Changing Roles & Competencies The challenge to lead and sustain high-performance organizations faces federal managers in every agency and at every level. Managers face dynamic changes…

Key drivers of satisfaction affecting attitudinal and behavioral loyalty: Combining quantitative and qualitative research methodologies in a B2B setting The book reviews the impact of satisfaction on loyalty in a Business-To-Business…

Virtual and Collaborative Teams Virtual and Collaborative Teams is of importance to practitioners and researchers because it brings together in a single accessible source, a variety of current research and practice on the subject of…

The Complete Guide to Business Process Management: Business process transformation or a way of aligning the strategic objectives of the company and the information system through the processes The strong competitiveness imposed by the…

Advances in Production Management Systems: New Challenges, New Approaches: International IFIP WG 5.7 Conference, APMS 2009, Bordeaux, France, ... in Information and Communication Technology) This book constitutes the thoroughly refereed…

Análisis y planeación de la calidad. Método Juran (Spanish Edition) Through four editions, Juran’s Quality Planning and Analysis has provided students and professionals with an authoritative treatment of the subject that goes beyond…

The Certified Quality Engineer Handbook, Second Edition Completely updated and revised, this book is a comprehensive resource for engineers both studying for the Certified Quality Engineer exam and also on the job. Every quality…

Qualitätsmanagement bei Facility Management Komplettanbietern: Einführungs- und Umsetzungskonzept (German Edition) Inhalt dieses Buches sind die Grundlagen, strategischen Voraussetzungen und Elemente für die erfolgreiche…

Frameworks for IT Management: A Pocket Guide (ITSM Library) Frameworks for IT Management - A Pocket Guide covers all the major frameworks and standards used by IT managers around the world. It may be pocket-sized but this comprehensive…