Quality when it matters – ISO 9001 – Quality management

What do you know about the quality culture in your company? How do you respond to an incident? Do you have the right procedures in place? People makes mistakes, make sure you have the right procedures in place to deal with them. For more information: ISO 9001 shop.bsigroup.com BSI Quality Management Self-assessment shop.bsigroup.com Producer and editor: Sofie Sandell, BSI Script: Lester Litchfield, BSI