Quality Improvement in the Business World Using Six Sigma

There are many things that create a successful business.  One of the most important is having top executives who are able to spot when there is a problem and will take the steps to improve their quality, even if it means completely changing everything they have done up to that point.  

It is vital to the successful functioning of a business for quality to stay at its peak.  When customers find the quality of a product or service lacking, they rarely come back and give repeat service.  Customers want to know that their money is going to a place that deserves it.  They want their service to be excellent and their products to be high quality. An example of this would be a failing restaurant that needs quality improvement in order to bring in customers.  This quality improvement might include the food that is being served or the level of service given by the wait staff.  

Employees want their jobs to be satisfying, as well.  When the quality of service given at business or corporation is poor, it is often because the employees are dissatisfied and unhappy in their positions.  They are not motivated to do a good job because they find fault with the company they are working for.  Quality improvement in these departments have a lot to do with the success of the business overall.

Many top executives seeking ways to improve the quality of their products and services will utilize the methods learned by Black Belt Six Sigma professionals.  Calling in these professionals gives a company a better chance at making the improvements in the right places.  They need to be able to satisfy their customers and keep them coming back. They need to lower their turnover rates by improving the job satisfaction of their employees.  Six Sigma professionals will come in and analyze the key areas of trouble in the company. They will work with the top executives to implement approved plans of improvement.  

The supervisors and managers of the departments looking to improve should be able to help decide the best way to implement the plans.  They will understand their staff better than the Six Sigma professionals.  It is best if they are always involved in the decision making process.  Once the approved plans are put into action, the Six Sigma professionals will help keep an eye on progress, also helping to keep things on track in case obstacles threaten the desired outcome.  Employees must be made to understand the reasoning behind the new plans for improvement.  They should be made aware of the plans and where specifically the changes have been made.  This way they are kept in the loop and made to feel important.  This often helps to boost productivity and quality of service.