How does quality assurance differ from quality control. (Multiple choice)?
A. quality assurance deals with the process, rather than the output
B. quality assurance is just a promise of good output; quality control is the delivery of such output
C. quality assurance is not as effective as quality control
The most effective way of controlling the quality of a product is by
A. controlling the processes that produce the product
B. punishing workers for less-than-excellent output
C. examining the end-product and correcting any flaws
According to TQM (Total Quality Management), the solution to most problems in an organization is
A. hiring new employees
B. changing the systems
C. retraining the supervisors
As a general rule, if the adversity experienced in attaining a goal is great, then
A. the goal should be abandoned
B. the goal is worth more than usual
C. the goal is not a worthy one
B, A, A, A
A, A, B, C
1. Assurance means to make secure in the notion that it will be done right.
Control means eliminate the below quality products from the output.
2. The best offense is a good defense. If you fix it before it’s breaks, no need to go back and redo it.
3. The "system" refers to the entire process. Employees are rarely seen as a problem in their entirety and retraining supervisors…well I guess it could be right, but it doesn’t fit for me.
4. It’s an old adage and it usually ends with "not a worthy one".