a little management help for 10 points plz! (college)?

These questions are the final two that i couldn’t figure out for my Total Quality class study guide. I hope you guys could help me. Thanks 🙂

At the organizational level, Quality concerns should center on meeting the requirements’ of the:
1. Internal customer.
2. External customer.
3. Human resource managers
4. Engineers and designers.

Typically, top management is actively involved with quality at which level of the company?
1. Process
2. Performance
3. Supplier
4. Organizational