The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

Last updated Feb 7, 2015

The Definitive Guide to Process Improvement and Operational Excellence Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish. Coverage inclu

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3 Comments

Hunain Mahmood says 10 years ago

5 of 5 people found the following review helpful

Must read for business process management professionals!, January 18, 2014

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Hunain Mahmood –

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This review is from: The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance (Hardcover)

The inability to adapt to change is a problem faced by many organizations today. The Process Improvement Handbook is a great read for anyone looking for insight into a unique way to improve business performance and manage change. The authors really provide a complete solution for managing any complex “process eco-system”, as in any organization that wishes to operate as a unit. Additionally, the Process-Oriented Architecture (POA) provides an exceptional framework for bridging the gap that exists between most business & IT teams today. This is definitely a must read for every business process management professional.

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Shawn McIntyre says 10 years ago

9 of 10 people found the following review helpful

Essentials for bridging the gap between IT and the business, January 10, 2014

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Shawn McIntyre –

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This review is from: The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance (Hardcover)

After 15 years working in roles that span IT and the business, I have found that concepts in this book are the best way to articulate IT complexities to the business, and business complexities to IT professionals. In particular, Chapter 4 (Process-Oriented Architecture) and Chapter 5 (Creating a Process Ecosystem) bring IT and the business together, providing the foundation for wholesale organizational change. Maintaining an enterprise-wide ecosystem of processes, systems, departments, roles, business rules, policies and key performance metrics allows for unparalleled insight into the operations, challenges and opportunities within large organizations. Encapsulated in this book are the secrets to bridging the gap between IT and the business. This is a must read for all business technology professionals.

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JD says 10 years ago

8 of 8 people found the following review helpful

Logical Structure & Process Management the marriage of two essential components…., January 29, 2014

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JD –

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This review is from: The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance (Hardcover)

At its most basic and simplest level Process Improvement involves rigorous application of standard methodologies, best practices, and common approaches to business processes. Yet this core structure would be ineffective if not managed appropriately. The Process Improvement Handbook flawlessly merges these two components both by defining the structure and the essential framework by which to operate. This includes not only identifying key organizational metrics, and performance dashboards but also the all important human element in terms of the role both leadership teams and individuals play in improving any process. Chapter six of the book gives an in depth overview of this essential union. I echo the comments of others who have both read and reviewed this publication that it is a must read for any IT or business professional seeking to increase organizational performance through process improvement.

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