The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management May 3, 2011
The Six Sigma Basic Training Kit: Implementing Juran’s 6-Step Quality Improvement Process And… May 1, 2011
General Electric’s Six Sigma Revolution: How General Electric and Others Turned Process Into… Apr 30, 2011
Lean Six Sigma Statistics: Calculating Process Efficiencies in Transactional Project (Six Sigman… Apr 17, 2011
The Six Sigma Black Belt Handbook, Chapter 11: Introduction to the DMAIC Process Improvement… Mar 21, 2011