The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and… Dec 17, 2011
The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods… Jun 18, 2011
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management May 3, 2011
Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput Reviews Mar 19, 2011