Service Design for Six Sigma: A Roadmap for Excellence Reviews
Service Design for Six Sigma: A Roadmap for Excellence
A roadmap to consistent, high-quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.
This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term “a whole quality business,” one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized.
Following a detailed overview that sets forth the basic premise and key concept
List Price: $ 121.00
Price: $ 84.71
Check This:
The first plain-English guide to solving real-world problems with Six Sigma So you’re ready to improve your processes and p…
Six Sigma For DummiesThe world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, St…
Design for Six Sigma for Green Belts and Champions: Applications for Service Operations–Foundations, Tools, DMADV, Cases, and CertificationThis is the eBook version of the printed book.Most Six Sigma books are targeted at manufacturers, and don’t reflect the unique imp…
VP Engineering,
Whether you are new to Six Sigma or are a seasoned Six Sigma Black Belt this book is a must read. The power of applying Design for Six Sigma in the Services arena can not be overstated where tangible results can be realized if Service products are designed that delight the end customer. This book does a great job presenting an easy to follow Service DFSS roadmap that introduces the powerful Six Sigma tools that will help ensure that a robust end product is designed. Also, struggle no more with Quality Function Deployment (QFD) as this book does a superb job of breaking it down and providing succinct instruction on how to get it right. Highly recommended!
Was this review helpful to you?
|Great Read!!!! Hands on …,
This is one of the first Six Sigma books that provides a solid roadmap for Process Design. Good examples, limited jargon, solid tools, well written. I would highly recommed it to anybody involved in a process design.
Was this review helpful to you?
|You get the whole roadmap,
This is a great reference book for DFSS principles in a transactional or service environment. The authors stay true to their focus on transactional processes and provide practical examples to guide the reader through the traditional tools such as QFD, TRIZ, Design Scorecards and DOE. They also manage to easily integrate Lean tools such as Value Stream Mapping and Waste Elimination into the overall process. It doesn’t feel like a re-hashing of shop floor lean with the word “office” inserted in from time to time. The focus really is on defining the customers and the design challenges in a service/back office setting. Beyond the tools, there is also some great reference material for the entire roadmap of establishing a program including deployment strategies, training, and resource planning.
Was this review helpful to you?
|