Quality Improvement: Teamwork Solutions from The UK and North America

A collection of descriptions of award-winning projects in the business world, written by academics in the field of Services Management or Human Resource Management, working alongside the award-winning teams.

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Return on Sustainability: How Business Can Increase Profitability and Address Climate Change in an Uncertain Economy
This book highlights the risk of inaction for businesses when it comes to climate change, but also contains best practices to allo…

Principles and Practices of Organizational Performance Excellence
This easy overview of Total Quality Management contains a detailed explanation of key quality improvement tools and techniques, al…