In many organizations, Six Sigma is a measure of quality that is data driven. The Six Sigma quality (less than 3.4 defects per million opportunities or DPMO) has to be put in consideration before a company can choose one that fits its demands. It is the best management methodology that uses statistical tools.
The Six Sigma Methodology was developed by the Motorola Company, many years back as a business management plan. This was to minimize waste and increase productivity and profit. The process accomplishes this by encouraging a new way of thinking and doing things. Many other businesses later adapted it and also the service sector. It works to identify and remove defects and also to minimize variability in the business processes. This ensures that the maximum number of defects is less than 3.4 defects per million opportunities (DPMO). It does this by mixing well-known methods for example statistical process control and design of experiments in an overall masterpiece.
It is important for the employees in a company that wants to implement this system undergo training in order for it to work effectively. Through Six Sigma Training, each employee is taught to focus on key performance areas. He or she is also made aware of the organization’s strategy in relation to its market place. This is because commitment is driven by understanding. There are many different levels of Six Sigma Certification which are referred to as ‘belts’. Each company needs a varying supply of employees certified at all levels so that they can all work together to best achieve the goal.
The course work and the exams can be taken online or in a class environment. Each level of certification usually must be completed within a period of one year of the start date. The levels include the yellow belt, green belt, black belt and the master black belt. Various levels of training are important right from the top management positions to the bottom most position. The team for implementation should consist of all levels all of the organization including the top management.
The Six Sigma process ensures that the customer gets quality service and products. It does this by making sure that the organization understands and manages the requirements of the customer. It also ensures that the organization prioritizes key business processes to achieve those requirements. It also engineers rapid upward mobility and sustains it. The process involves defining the opportunity, measuring, and analyzing the performance. It also involves controlling the performance and improving it.
Total quality is achieved by the leaders in an organization playing an active role in the implementation of the Six Sigma process in the company. This helps in removing the procedural barriers in the implementation of the process. Systems are set to establish better interactions with the customers. Strategies are set in order to ensure that the resources are well focused. The champion of all employees in this area acts as a tutor and provides knowledge of quality tools. Discipline is also important in the implementation process. Six Sigma helps improve the quality of the business in an organization. This is because it proves attraction to and also retains the best employees. It also helps an organization surpass the expectations of its customers.
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