Customer-Focused Quality: What to Do on Monday Morning

Last updated Jul 28, 2016

“Customer-Focused Quality: What To Do on Monday Morning” explains why companies succeed — attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

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Anonymous says 9 years ago

1 of 1 people found the following review helpful

Not only to be read, but to be practiced!, January 13, 1999

By A Customer

This review is from: Customer-Focused Quality: What to Do on Monday Morning (Hardcover)

This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of “tools”. Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them – read, implement and practice.

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