Crossing the Cultural Border: Leading Radical Change with Respect

Crossing the Cultural Border: Leading Radical Change with Respect

This high tech semiconductor chip manufacturing plant on the border of California and Mexico was in serious trouble. Its reputation had been tarnished, its image seriously damaged, and its future uncertain due to the plant’s lingering quality and delivery issues. The corporation was on the verge of losing one of their top customers due to the Mexican plant’s performance. Change was needed and urgency was the order for the day! This true story describes how the author, a born and bred U.S. citizen, was cast into a new unfamiliar and uncomfortable environment in Mexico with the task of leading the operational transformation of a large Mexican maquiladora plant, whose output controlled the majority of the company’s revenue.Without knowing the language, customs, or traditions, Karl Mentzel shares his real life experiences over a three-year period in Mexicali, Mexico, a city of one million people, as he is confronted with the challenges and differences of two countries and cultures.As

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