Benefits for Six Sigma Customers
There are certain benefits which are a result of using Six Sigma strategy or methods in production and supply chain quality control. These benefits are mostly felt by the client, as well as the business itself.
When a customer becomes a loyal user or follower of a certain brand or service, this person seems to be part of it. Therefore, it is an obligation of every manufacturer to make sure that all clients are satisfied. Customers of Six Sigma companies experience first-hand benefits in the form of quality products at good prices. A Six Sigma customer involves those firms or businesses where their methodologies are applied in all chains.
These methods are not easy to apply. The companies and professionals that employ them need dedication and strictness. The main concepts in Six Sigma include identifying defects and trying to eliminate them to less than 3.4 DPMO or defects per million opportunities. This method has many benefits despite its complexity, but before benefits can be achieved, the client has to dedicate and provide full support to the process. The process may involve retrenching some workers or hiring some more.
In order to achieve the set goals, a firm must be willing to hire professionals or train and certify their own employees as Six Sigma Professionals. These methods involve professionals who are experienced, trained, certified, and highly qualified the field. These individuals are given different titles, or certifications, according to the level of knowledge obtained and mastered through training. Some of these terms used are; Champion, Black Belt, Green Belt, Yellow Belt, Master Black Belt, and Sponsor among others.
Due to the highly organizational aspect of this process, the customer will be able to notice changes. Some of the changes are felt economically. The method tries to eliminate wastes in the production process. This makes maximum use of raw materials. When raw materials are fully utilized, the cost of production will definitely go down.
Another crucial thing that is fully observed is time. The method tries to eliminate time wastage in all chains and levels of a business. When products and services are delivered fast, there is a possibility to produce double the amount within the same time frame used previously. Again the client will feel the difference when more profit income is experienced.
Another benefit the customer experiences is the presence of only qualified workers who use quality tools in a firm. The same method is used to determine the machinery to use in a business or firm. This cushions the client from losing money to unqualified workers.
Because this process is so deeply rooted in customer satisfaction, clients are often consulted during the DMAIC stages of Six Sigma Projects (Define, Measure, Analyze, Improve, and Control). They are able to give the company feedback according to what they really want and need from products or services and what they are willing to pay for them. It is then up to the company to deliver to that client a quality product or service at a competitive price. Although it seems difficult and impossible to do in real life, implementing the Six Sigma quality control process is how this is achieved each and every day by numerous companies all around the world.
A relationship between a Six Sigma Company and a Six Sigma customer ends up growing and becoming more stable. This is due to the fact that when the production cost goes down, savings can be passed on to the customer and they can receive their products or services on an more consistent and quick basis. This enables the business to serve more clients and satisfy them all. This encourages brand and customer loyalty which is the definition for long term success in any business model.