According to TQM (Total Quality Management), the solution to most problems in an organization is?
A. hiring new employees
B. retraining the supervisors
C. changing the systems
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C. changing the systems
C. System changes are by definition inefficient. They cause bottlenecks and lower your productivty.
Answers A & B aren’t the focus of a Supply Chain principle like TQM.
C. TQM is focused on process improvement, often through changing the existing systems to improve their efficiency.