Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now.
Transactional Six Sigma and Lean Servicing™: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking “how-to” book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing™ techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing™ is the author’s own term used to describe the application of Lean Manufacturing concepts to transactional and service pr
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The Certified Quality Inspector Handbook
The quality inspector is the person perhaps most closely involved with day-to-day activities intended to ensure products and services meet customer expectations. The quality inspector is required to understand and apply a variety of tools and techniques as described in the ASQ Certified Quality Inspector (CQI) Body of Knowledge (BoK). The tools and techniques identified in the BoK include technical math, metrology, inspection and test techniques, and quality assurance. Quality inspectors frequently work in the quality function of organizations in the various measurement and inspection laboratories, as well as on the shop floor supporting and interacting with quality engineers and production/service delivery personnel. This handbook is intended to serve as a ready reference for quality inspectors and quality inspectors-in-training, as well as a comprehensive reference for those individuals preparing to take the ASQ CQI examination. Examples and problems used throughout the handbook are
List Price: $ 140.00
Price: $ 96.19
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The Certified Quality Inspector Handbook,
This is an excellent book that provides all the relevant information critical to the Quality Assurance Person. I highly recommend this book.
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|Finally, a book for the rest of us!,
Finally, a book for the rest of us! I work for a large urban hospital who is thinking about implementing six sigma but everything that’s out there is geared toward manufacturing. Ehrlich’s book on transactional six sigma is exactly what our management team needs to understand how the six sigma methods can be used in our medical center. The writing is clear and understandable, the examples are great, and she takes the time to explain to those of us without a heavy statistics background the underpinnings of the statistical tools used in six sigma. As the Quality Assurance manager who has been tasked with researching the benefits of six sigma, I plan to have our entire executive staff read this book and expect them to be as enthused as I am after gaining a greater understanding of how the program works in a service organization.
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|This is a very good book and green belt reference tool,
!After having read this book in greater detail a second time I felt obligated to rewrite my review!
Transactional Six Sigma and Lean Servicing is an easy read and laid exceptionally well. If you want to learn how to apply six sigma without all the rollout hoop-la this is a good book for you.
Too many of the newer books spend too much time discussing the road map of a full blown roll-out but lets face it, most of the people purchasing six sigma books are probably trying to apply the DMAIC problem solving approach on their own. If you’re one of these people this book is for you.
Since I work in a transactional environment, I thought the Lean Servicing portion of the book, one chapter, would contain some good tips or new insight that I could apply to my gigs, but I was disappointed. The chapter simply describes how to perform a good process analysis.
However, I did enjoy the chapters (1.5 and 1.6) that discussed the history of quality and six sigma. These chapters are very well written and very, very interesting.
Betsi did a masterful job describing DOE and basic statistics in simple terms.
I can’t believe how many times I find myself using this book as a reference tool!!
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