1 What is quality?1 What is quality?

1 What is quality?
A Meeting and exceeding the customer’s expectations
B Adding extras to make the customer happy
C The degree to which the project meets requirements
D Conformance to management’s objectives
2 All of the following are the grounds to give birth to total quality approach
EXCEPT:
A Obsession with quantity
B Confusion and poor leadership
C One employee in charge
D Political disorder
3 All of the following are the major decision areas in supply chain management
EXCEPT:
A Location
B Production
C Inventory
D Pricing
4 Which of the following is true for subsystems?
A These are not linked together as internal customers and suppliers
B These are linked together as external customers and suppliers
C These are linked together as external and internal customers and suppliers
D These are linked together as internal customers and suppliers
5 In which of the following operations great deal of variations can occur?
A Manufacturing
B Financing
C Purchasing
D Selling
6 With total quality perspective, employees are empowered to think and make
recommendations for which of the following?
A Continual improvement
B One time check
C After completion check
D Incremental improvement
7 Which one of the following depicts durability – a dimension of quality?
A Exterior finish
B Quality of work
C Useful life
D Ease of repair
8 Which of the following statements is TRUE for total quality?
A Stresses on learning and adaptation to change
B Ability to repair a product quickly and easily
C Establishing and measuring service levels may be difficult
D A primary operating characteristic of product
9 What is the objective of a TQM system?
A Continuous improvement
B Continual improvement
C Business improvement
D Process improvement
10 Which of the following results in low costs?
A High productivity and high capacity utilization
B Low productivity and low capacity utilization
C Low productivity and high capacity utilization
D High productivity and low capacity utilization
———BEST OF LUCK!!!———