Can you give me an example of an Organization like
(Bank, Health-care facility, Large department store, Manufacturing facilities, large grocery store)
which couldn’t implement Total Quality Management because of some obstacles ? and what are these obstacles ?
variables keep a lot of businesses from being able to qualify
Dear sir :
I don’t know a name for a company failed to apply TQM , but i can give you some common TQM problems :
Common TQM implementation problems
Organization can encounter a number of difficulties in implementing TQM.
Some common road blocks are:
•Lack of management commitment. When management talks TQM, but its actions fails to support the effort, it will ultimately fail to meet expectations. The result is cynicism and mistrust−and difficulty launching another attempt. For implementation to succeed, management must clearly and frequently communicate the reason for adopting TQM, as if it is another fad.
•Changing organizational culture. Changing an organization’s culture is extremely difficult and time-consuming. Fear of change must be addressed, past labor-management conflicts must be resolved, and the organization’s focus must change from maintaining the status quo. Most employees will need to be convinced of the benefits that TQM program will provide to buy in to the changes. This often means that employees need to change behaviors or perform tasks in a different way than before TQM. If motivation is lacking, frustration and stress are likely. And trust is a must.
•Preparation. Before implementing TQM, management should strive for an organization wide commitment, clearly communicate the organization’s vision, mission, and goals, and foster open communication about the organization’s changed focus.
•Use of data. TQM relies on data-based decision making. To succeed in building and sustaining a TQM environment, data must be accurate, timely and reliable. The measurement process used must be valid and consistent, and data access should be efficient. Decision makers must be trained in data analysis and interpretation.
Other problems, many of which fall under the four previous categories, include, but are not limited to:
•Lack of strategic direction
•Lack of shared vision, mission, or guiding principles
•Lack of cooperation and teamwork among different workgroups
•Focus on short-term profits rather than on long term goals
•Failure to understand what team work entails
•Failure to focus on customers’ need and expectations
•Lack of mutual trust and respect among level of employees
•Insufficient resources or lack of sustained commitment of those resources
•Lack of continual and effective training and education
•Management’s failure to recognize and / or reward achievements
TQM, as a term, is not used as widely in the United States as it once was. Most of the concepts, principles, and methodology have been subsumed under the term quality management.