Total Quality Management: Text, Cases, and Readings, Third Edition

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:

A new chapter on the emerging Theory of Constraints
Expanded treatment of Process Management
Eleven new readings
Ten new cases
Chapter examples of TQM at 12 Baldrige winning organizations
End of chapter recommendations for further reading
Revised and updated textual material

The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provid