It’s one of the courses you take in business school. The general concept is continual improvement at all levels of business, including production processes, and customer service. One of the components of the philosophy is to involve the employee in process improvement decisions since the employee is the one that is doing the actual work. It also includes Six Sigma.
I’m sure if you look it up on Wikipedia.com you’ll get an indepth explanation.
It’s one of the courses you take in business school. The general concept is continual improvement at all levels of business, including production processes, and customer service. One of the components of the philosophy is to involve the employee in process improvement decisions since the employee is the one that is doing the actual work. It also includes Six Sigma.
I’m sure if you look it up on Wikipedia.com you’ll get an indepth explanation.