Seven Basic Quality Tools
Seven Basic Quality Tools
“The Old Seven.”
“The First Seven.”
“The Basic Seven.”
Quality pros have many names for these seven basic tools of quality, first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of “quality circles.”
Start your quality journey by mastering these tools, and you’ll have a name for them, too: “indispensable.”
Included in this straightforward, how-to book is a description, when to use, procedure, and example for these seven indispensable quality tools:
1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
2.
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Total Quality Management