Beyond ISO 9000: How to Sustain Quality in a Dynamic World
Many companies strive to become ISO 9000 certified to prove to customers, suppliers, and competitors that they have achieved a standardized level of quality. But is that all there is?This unique book says: not by a long shot! It shows how to go “beyond” ISO 9000 both qualitatively (exceed the standards) and chronologically (sustain standards long after certification) to build stability, capability, and improvement into all areas of the company.Quality professionals, engineers, product managers, purchasing specialists, and even general managers need to know how to get the most out of the ISO 9000 certification process. This book shows how to: 1. implement the systems and standards needed to become certified, and2. sustain those systems and standards for far-reaching impact on business success.Readers learn how to set up quality systems in the areas of: management, quality assurance, engineering, sales and service, and operations. This insightful book provides detailed explanations of ea
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